Privacy Policy

Introduction

Grand Outdoor Living Design LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request an estimate, contact us, or use our outdoor living design and construction services.

This Privacy Policy explains how Grand Outdoor Living Design LLC collects, uses, protects, and discloses personal information in connection with our website and services, including custom decks, patios, outdoor kitchens, fire pits and fireplaces, pergolas, covered patios, screen rooms, sunrooms, pool decks, balconies, custom outdoor structures, and related home repairs.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, mailing address, service address, project information, and other information you provide when requesting an estimate, scheduling a consultation, submitting a project inquiry, or contacting our company.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, website usage information, pages visited, and interactions with our website.

If you communicate with us by telephone or text message, we may maintain records of those communications, including SMS interactions and call records, to the extent permitted by applicable law.

How We Use Information

Grand Outdoor Living Design LLC may use collected information to respond to inquiries, schedule consultations and appointments, prepare and provide estimates, discuss outdoor living designs, develop project plans, coordinate construction and installation, communicate regarding projects, provide customer support, process billing and payments, provide project updates, communicate about relevant services or promotions, improve our website and services, and comply with applicable legal and regulatory requirements.

We may also use information to understand customer needs and improve the way we communicate with customers and deliver custom outdoor living and construction services.

SMS & Phone Communications

If you provide your phone number and consent to receive communications from Grand Outdoor Living Design LLC, you may receive calls and text messages regarding estimates, consultations, appointments, project updates, customer service, and marketing communications.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

Communications may use automated technology where permitted by law.

Grand Outdoor Living Design LLC complies with the Telephone Consumer Protection Act (TCPA) and applicable federal and state regulations governing telephone and text message communications.

Cookies

Our website may use cookies and similar technologies to help operate the website, understand website usage, remember user preferences, and improve the user experience.

Cookies may also be used by analytics and other website technology providers to collect information about how visitors interact with our website.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Sharing Info

Grand Outdoor Living Design LLC does not sell personal information.

We may share information with service providers, contractors, subcontractors, technology providers, website providers, payment processors, customer service providers, analytics providers, and other vendors when reasonably necessary to operate our business, provide outdoor living design and construction services, communicate with customers, process transactions, or improve our website and services.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, property, or safety of the Company, our customers, or others.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CCPA Rights

Depending on your location and applicable law, California residents may have rights regarding their personal information, including the right to know what personal information is collected, the right to access personal information, the right to correct inaccurate information, the right to request deletion of personal information, and the right to opt out of certain uses or disclosures of personal information.

You also have the right not to receive discriminatory treatment for exercising applicable privacy rights.

California residents may submit requests regarding their personal information by contacting Grand Outdoor Living Design LLC using the contact information provided below. We may take reasonable steps to verify requests before responding, as permitted or required by applicable law.

GDPR Rights

Where the General Data Protection Regulation applies, individuals may have rights including access to personal information, correction of inaccurate information, deletion of personal information, restriction of processing, data portability, and the right to withdraw consent where processing is based on consent.

Individuals may contact Grand Outdoor Living Design LLC to submit applicable privacy requests.

Data Security

Grand Outdoor Living Design LLC uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of personal information.

Contact Info

Grand Outdoor Living Design LLC

3223 McKinney Rd

Mooresboro, NC 28114

Phone: +1 980-268-2373

Website: https://grandoutdoorlivingdesignnc.com/

Recommended Google Ads / TCPA Form Consent

By submitting this form, you expressly consent to receive calls, emails, and text messages from Grand Outdoor Living Design LLC regarding estimates, appointments, project updates, customer service, and marketing communications using automated technology where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.